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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Frazier

July 21, 2026

5  out of  5
rating by Mary Frazier
"Rich Royalty and Dylan are AMAZING! When I need help they are very responsive. Which is exactly what you need with insurance! I always get to speak directly to someone. They are pleasant and easy to work with."
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andrew fellwock

July 21, 2026

5  out of  5
rating by andrew fellwock
"Been with Rich around a decade and a half now. He makes sure to personally catch up on a yearly basis to check on any updates. Recently switched vehicles and his office made the transition super smooth. No complaints.."
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Kristie Daugherty

July 16, 2026

5  out of  5
rating by Kristie Daugherty
"Dylan went above and beyond to quickly get me quotes for auto and homeowners, and these rates were far better than I found anywhere. Highly recommend."
We responded:
"Thank you for the nice review Kristie!"
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Derek Williams

July 14, 2026

5  out of  5
rating by Derek Williams
"Great to work with, great staff"
We responded:
"Thank you Derek!!"
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Larry spradlin

July 9, 2026

5  out of  5
rating by Larry spradlin
"Always very helpful and friendly."
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Fabian Medrano

June 27, 2026

5  out of  5
rating by Fabian Medrano
"Been with Rich and his team for about two years now. They have been great, always easy to get a hold of and very helpful explaining coverage and such."
We responded:
"Man o man , what a nice compliment !!! Thank u , RR"
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Denise Freier

June 18, 2026

5  out of  5
rating by Denise Freier
"This office is great. They were prompt and answered all my questions, in the middle of buying a new car! Thank you."
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Sherrie Hocker

June 18, 2026

5  out of  5
rating by Sherrie Hocker
"I worked with Dylan Snyder. He was friendly, helpful and knowledgeable. A very good experience."
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Solomon

May 5, 2026

5  out of  5
rating by Solomon
"Insurance done right. Thanks Dylan."
We responded:
"Thank u Solomon for the nice review !! "
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Ernest Payne

April 21, 2026

5  out of  5
rating by Ernest Payne
"They are prompt and listen to my questions. Nice to hear someone listens to concerns."
We responded:
"Thank you Ernest for the nice review! Rich "
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Mark Shipp

April 17, 2026

5  out of  5
rating by Mark Shipp
"I called my State Farm Insurance Agent's office (Rich Royalty Jr) this morning to get an auto quote for my grandson. I have trusted Rich with my insurance needs for decades. Dylan was able to help me over the phone with everything I needed. He also promptly emailed the quotes to me. I knew I would be able to count on Rich Royalty's office. I highly recommend them for your insurance needs! The price quoted was very competitive."
We responded:
"Thank you Mark!!!"
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Brittnee Fisher

March 23, 2026

5  out of  5
rating by Brittnee Fisher
"Great to work with. Always quick to answer any questions, easy to communicate with, and make sure everything is taken care of, takes much of the stress off for dealing with insurance and claims compared to prior agents I’ve had."
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Monica

March 16, 2026

5  out of  5
rating by Monica
"Had them for years with many different vehicles. Its always a easy process to add or drop a vehicle. Beth in the office is always so helpful."
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theresa giddens

March 14, 2026

5  out of  5
rating by theresa giddens
"Dylan was so helpful. I was kept informed at every step. He worked through everything needed to be sure I had coverage on my new vehicle. Highly recommended."
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Coleton McMurtry

March 13, 2026

5  out of  5
rating by Coleton McMurtry
"Fabulous reliable service. I worked with Dylan and he provided wonderful timely information."
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Christine Harwick

March 9, 2026

4  out of  5
rating by Christine Harwick
"Dylan is wonderful to work with. He has answered several several questions I had about vehicle and homeowner insurance. I have been with State Farm for several years. My biggest concern is talking to my local insurance agent when I need help. Especially if a claim is involved."
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Laura Miller

March 7, 2026

5  out of  5
rating by Laura Miller
"Great visit..
Friendly, knowledgeable, attention❣️"
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Angie Sullivan

February 27, 2026

5  out of  5
rating by Angie Sullivan
"I was needing some assistance with my life insurance policy, they handled it fast and accurate. As always! Thank you."
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Jeff Garrison

February 21, 2026

5  out of  5
rating by Jeff Garrison
"Dylan Snider was very professional. He helped me adjust my coverage to best fit my current needs and he followed up by doing what he said he would do which is unfortunately rare these days."
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Josh Millard

February 18, 2026

5  out of  5
rating by Josh Millard
"Very helpful and friendly"
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Cydney Dugger

February 4, 2026

5  out of  5
rating by Cydney Dugger
"We have used State Farm for over 30 years, I’ve had good experiences with Rich Royalty State Farm, they handled an auto accident I had years back like absolute pros. We so appreciate Beth L. In the office, we had some siding damage a couple years ago and she was very helpful in finding a contractor that would do aluminum siding! I have had to call Beth for other insurance reasons and she is always so helpful, friendly and professional! I stay with State Farm for excellent customer service."
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Sherry Griffey

May 22, 2025

5  out of  5
rating by Sherry Griffey
"Very welcoming , friendly and professional . Great in providing information and options on life , auto , home and disability insurance . Very patient and Great at explaining your options . Felt completely taken care of . Highly recommend this office and the Royalty Team . ⭐️⭐️⭐️⭐️⭐️"
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Aaron Gerling

March 21, 2025

1  out of  5
rating by Aaron Gerling
"The only thing they are good for is cashing a check. When it comes to helping you with a claim, they are less than useless. State Farm in general is one of the more expensive and useless insurance companies to go with. When you combine it with an agency that does nothing but take your money, it makes it infinitely worse.

Save your time, save your money. Go with anyone else. I had a roof claim following a storm in March of 2024. They paid out $3300 for a $20,000 job. The adjuster would never respond. When I contacted this agent, they said they don't speak to the adjusters. It took me 6 months of fighting to get them to $3300. Initial quote was 33% lower, and that only covered a small fraction of the damage done!"
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Kim Montgomery

December 19, 2024

5  out of  5
rating by Kim Montgomery
"Great insurance agent!! Rich and his staff are always extremely friendly and are always happy to help with any questions or issues I have!"
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Theodore Lander

December 19, 2024

5  out of  5
rating by Theodore Lander
"These guys know what they are doing. They satisfied me."